Customer Service

Customer care specialists are available to help you Monday through Friday, 9:30am to 5:30pm Mountain Standard Time and on Saturday, 9:30am to 3:00pm Mountain Standard Time. During business hours you may reach us at 1-800-421-6151. After hours you may reach us through – we will respond as soon as possible but it may take up to one business day.

Shipping & Delivery

All orders are shipped for free and sent within 7 to 10 business days. However, if an item is out of stock it may take 3-6 weeks for it to be crafted and shipped. We will notify you if an item is out of stock. On a rare occasion we may face an unforeseen delay in shipping your order. We will notify you by email if we determine your order will not ship within the standard timeframe or the timeframe stated on an item’s product page. We do not ship or sell outside the United States. We ship via FedEx and the United States Postal Service only.

Privacy & Security

This notice discloses the privacy practices for haldavis.com and applies solely to information collected by this web site. It covers:

• What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via the creation of an account, email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You have access to and control your information by logging in to your account with the username and password that you create. You may opt out of any future contacts from us or request that your account be deleted from our system at any time by contacting Hal Davis via phone, email or submitting our contact form.

Passwords

It is important for you to protect against unauthorized access to your password and to your computer. Store your password in a safe place. If you choose to change your password, log in to your account, edit your profile, and modify your password. Using a combination of numbers, symbols, and upper and lower case letters is the safest way to create a new password.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), it is encrypted and transmitted to us in a secure way through Secure Socket Layer (SSL) on our server. SSL is a widely used measure of security on the Internet. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1.208.343.6151 or via email.

Orders

We request information from you when you create an account. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders only. If we have trouble processing an order, we’ll use this information to contact you.

Cookies

We use “cookies” on this site to keep track of each visitor and to link them to their shopping cart. Cookies are short pieces of data that are sent to your computer when you visit a website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Changes to Our Policies

Our Privacy and Security Notice is subject to periodic change as our business changes. However, we will never change our policies and practices to make them less protective of customer information without the consent of affected customers.

Cancellations & Returns

Order Cancellations

Customers have a time period of 30 days in which they may cancel their order. If you wish to cancel an order please contact us immediately. In the event that we are unable to cancel the shipment in time, the normal return policy applies.

Return Policy

Hal Davis Jewelers stands behind their merchandise 100%. Although highly unlikely, if you are unhappy with your selection, you may return it for a full refund within 30 days. Shipping charges cannot be refunded. All sales are final on any custom-made or special-order items or any items that have been engraved or modified and cannot be returned.

To return an item, please:

1. Contact us at 1-800-421-6151, or us to receive a Return Merchandise Authorization (RMA) number. Please have your order number when you call or include it in your email. Note: Returns arriving without an RMA WILL NOT BE ACCEPTED and will be returned to sender.
2. Use the shipping label that we email to you. Please use the original packaging if possible. Include your RMA number and order number, as well as all original packing and collateral material. If your item was delivered with a diamond certificate, appraisal or certificate of authenticity that is not returned, you will be liable for a $250 replacement cost.

We are not responsible for lost packages being returned. Make sure to include your RMA number on the ship-to address. DO NOT label the package with Hal Davis Jewelers, or any other words that might denote that the package contains jewelry.

If you have any questions about our return procedure, please don’t hesitate to contact us at 1-800-421-6151 or via .

Professional Appraisal

An appraisal is a document stating the approximate retail replacement value of an item. It is calculated using current market data, which reflects typical retail prices, in addition to the cut, color, clarity, and carat weight of the gemstone(s), the weight of precious metal included in the item, and the craftsmanship of the item.

Your appraisal ensures that in the case of loss, theft, or damage your insurance company will give you an equal replacement of your item. The more information contained in the appraisal, the better chance you have of receiving the exact replacement for that item. Your insurance agency can rely on this appraisal to calculate a coverage rate for your diamond or piece of fine jewelry.

• Diamond engagement rings
• Diamond, gemstone and pearl jewelry $1,000 and over